Q: Can I place my order now before I choose my favorite photo?
A: You may order at any time to take advantage of our current promotions and offers. Our turnaround time however, is based on the date we receive a photograph from you.
Q: Can I place my order online - photo upload and all?
A: You can choose your charm, send your photo and pay for your order – all online! If you would rather mail us your photo though, you can still place your order and send us a photo at your convenience.
Q: Is ordering online safe?
A: We use the latest SSL encryption methods to process your personal information. Always make sure the checkout website URL begins with "https://" check the lower right-hand corner of your browser window for a small key or closed lock icon.
Q: Can I mail you a check for my order?
A: Orders paid by check will not be processed until the check clears. Please allow an extra 7-10 days for processing check orders. Alternatively, orders paid by cashier's check or money order can be processed immediately.
Q: Can I order over the phone?
A: Please call 573-734-6330 to place your order. Our Customer Service staff is here to assist you 10am-6pm Mon-Fri and 10am-4pm Sat CST.
Q: How long does it take to make a charm?
A: It typically takes only 7 to 10 business days from the time we receive your order and image until the charm is ready for shipping or pick-up. You should expect 3-5 days for your charm to arrive from the day it was shipped.
Q: What shipping options do you offer?
A: We ship all of our charms insured with USPS tracking. Standard ground is available for $9.60 and overnight shipping is available for $20.85.
Q: Do you offer rush turnaround?
A: We can have your charm out the door within 3 business days if you need it in a rush. We charge an additional $50 in order to guarantee this turnaround for you.
Q: Are 3D Photo Charms only available as kids?
A: Provide us with an image of a pet, parent, grandparent, or anyone you love and we will use that photograph to create your charm. Adult oriented material and trademarked images will not be accepted.
Q: Do you offer discounts on bulk orders?
A: Every charm is a custom piece and requires photo editing, millwork, etc. Because an order with several different charms still requires the same amount of labor and materials, we are unable to offer any discounts based on order size.